Terms of Service

1. About us

Business name: Brick Stays
Operator: Conilios Chinoputsa
Email: [email protected]
Service area: Barnsley & South Yorkshire, United Kingdom

Brick Stays provides hands-off short-let (holiday / short-stay) property management services for landlords and property owners, including listing setup, guest operations, cleaning coordination, and related support within our service area.

[Client note: confirm legal entity name, trading status, company number (if any), and registered address before going live.]

2. Acceptance of these Terms

By using our website, submitting forms, requesting estimates, or engaging our management services, you confirm that you are at least 18 years old and that you agree to these Terms and our Privacy Policy.

If you do not agree, please do not use our website or services.

3. Services we offer

Depending on what you engage with, our services may include:

• Website content and marketing materials
• Free income estimates / projections based on information you provide
• Property viewings and consultations
• Short-let listing setup (e.g. Airbnb, Booking.com)
• Dynamic pricing guidance and guest communication support
• Cleaning, linen, and turnaround coordination
• Guest vetting practices, check-in support, and on-the-ground issue handling within agreed hours
• Basic compliance walkthroughs and operational reporting (as described in your agreement)

Marketing descriptions (including timelines such as “live in 7 days”, income uplift examples, and “first month free”) are illustrative and depend on property readiness, platform approval, local rules, and the specific written agreement you enter into. The terms of any paid management engagement will be those stated in your management agreement, proposal, or confirmation materials.

4. Free estimates and website information (important)

Free income estimates, projections, case examples, and website statistics are provided for general information and planning purposes only. They are not guarantees of future income, occupancy, reviews, or investment performance.

• Results vary by property, location, seasonality, condition, pricing, local demand, platform rules, and regulations
• Estimates may rely on assumptions, comparable data, and information you supply; inaccurate inputs can produce inaccurate outputs
• Nothing on our website constitutes financial, legal, tax, planning, or investment advice
• You remain responsible for your property decisions, ownership costs, insurance, tax, and compliance obligations

5. Enquiries, viewings, and no obligation

Submitting a form or booking a viewing is not a commitment to enter a management contract unless and until both parties agree in writing (or by a signed agreement / accepted proposal, as applicable).

We may decline properties outside our service area, properties we cannot service to our standards, or engagements that are not a suitable fit. You are free to decide not to proceed at any time before a management agreement is formed.

6. Management agreements

6.1 Formation

Short-let management services begin only when a management agreement (or equivalent written confirmation) is accepted by both parties and any required onboarding steps are completed.

6.2 Fees and commission

Fees, commission rates (e.g. a promotional first month and ongoing percentage of revenue), setup charges, and included services will be as stated in your agreement or offer materials. Unless otherwise agreed in writing:

• Commission is typically calculated on short-let revenue as defined in the agreement
• Platform fees, cleaning costs, consumables, maintenance, utilities, council tax, insurance, and owner expenses may sit outside our management fee unless expressly included
• Promotional offers (such as first-month free commission) are subject to eligibility, start date, and written terms

[Client note: align this section with your actual management agreement — fee %, what “revenue” means, who pays cleaning, deposits, damage, notice periods, and early termination.]

6.3 Owner responsibilities

As a property owner / client, you agree to:

• Provide accurate ownership and property information
• Ensure you have legal authority to let the property on a short-stay basis
• Maintain required insurance, safety equipment, and compliance for short lets (or agree who handles specific items in writing)
• Keep the property in a lettable condition and fund necessary repairs, utilities, and consumables as agreed
• Not undermine guest stays, listings, or house rules without coordination with us

6.4 Our operational role

We act as a property manager / operator for short stays within the scope of the agreed service. Day-to-day guest communication, pricing adjustments, and cleaning coordination may be handled by us or vetted partners. We do not guarantee uninterrupted availability of third-party platforms, tradespeople, or internet/utility services.

7. Local rules, planning, and compliance

Short-let rules vary by location and may change. You are responsible for ensuring the property can lawfully be used for short stays (including any planning, licensing, lease, mortgage, freeholder, or insurance restrictions), unless we expressly agree in writing to handle a specific compliance task on your behalf.

We may pause or refuse marketing of a property if we reasonably believe doing so would breach law, platform policy, or safety standards.

8. Guests, platforms, and third parties

Guest stays are typically booked through third-party platforms (e.g. Airbnb, Booking.com). Those platforms have their own terms, fees, and dispute processes. We are not responsible for platform outages, account suspensions, algorithm changes, or guest behaviour beyond the care reasonably expected under your management agreement.

We may use cleaners, maintenance contractors, locksmiths, and other suppliers. We take reasonable care in selection and coordination but are not liable for all acts or omissions of independent contractors beyond what UK law requires and your agreement states.

9. Cancellations, termination, and refunds

Unless a specific policy is stated in your management agreement or offer confirmation:

• Website use and free estimates: no payment is due for browsing or requesting a free estimate
• Management services: notice periods, termination rights, and any fee adjustments will follow the written agreement
• Promotional periods: early termination during or after a free/commission-free period may be subject to conditions stated in writing

For consumers in the UK, statutory rights that cannot be excluded by contract remain unaffected where applicable. Business-to-business engagements may be subject to different terms set out in the management agreement.

10. Intellectual property

All content on the Brick Stays website — including copy, branding, logos, photographs we supply, layout, and marketing materials — is owned by us or our licensors and protected by intellectual property laws.

You may:

• View and use the website for personal, non-commercial information about our services

You may not:

• Copy, scrape, republish, or commercially reuse our content without written permission
• Use our branding in a way that suggests endorsement or partnership without agreement
• Remove copyright or proprietary notices from materials we provide

Property photos, floor plans, and content created specifically for your listing may be subject to separate ownership or licence terms in your management agreement.

11. Acceptable use of the website

You agree not to misuse the website, attempt unauthorised access, submit malicious code, harvest data, or use forms to send spam or unlawful content. We may suspend access where we reasonably suspect abuse.

12. Disclaimers

To the fullest extent permitted by law, our website and free content are provided on an “as available” basis without warranties of any kind, whether express or implied. We do not warrant that the site will be uninterrupted, error-free, or free of harmful components.

13. Limitation of liability

To the fullest extent permitted by applicable law:

• Brick Stays and its operators shall not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, opportunity, data, goodwill, or anticipated savings arising from website use or free estimates
• Our total aggregate liability arising out of or relating to a paid management engagement shall not exceed the management fees you paid to us in the 12 months preceding the claim (or such other cap as set in your management agreement)

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded under UK law.

[Client note: liability caps, insurance requirements, and guest damage handling should be mirrored precisely in your signed management agreement.]

14. Indemnity

You agree to indemnify and hold harmless Brick Stays and its operators from claims arising out of your misuse of the website, breach of these Terms, inaccurate information you provide, or your failure to meet legal obligations as property owner, to the extent permitted by law.

15. Privacy

How we handle personal data is described in our Privacy Policy. Please read it carefully.

16. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date will change when we do. Continued use of the website after changes take effect constitutes acceptance of the updated Terms, except where further consent is required by law for a specific service. Material changes to an active management relationship will be handled under that agreement.

17. Governing law

These Terms are governed by the laws of England and Wales. Courts of England and Wales shall have exclusive jurisdiction, except that if you are a consumer resident elsewhere in the UK, you may also benefit from mandatory protections of your place of residence.

18. Contact

Questions about these Terms:
Brick Stays
Email: [email protected]
Area: Barnsley & South Yorkshire, United Kingdom

These Terms are a general template tailored to short-let property management websites, free estimates, and management enquiries. They are not formal legal advice. Have a solicitor review them before relying on them commercially — especially for fees, termination, liability, insurance, guest damage, and consumer rights.